近日，越南客戶發(fā)函致謝，對GENMA團(tuán)隊(duì)高效、專業(yè)地提前完成12臺RTG的交付工作表示高度贊賞，并對GENMA品牌設(shè)備杰出的質(zhì)量、操作效率、穩(wěn)定性以及全方位的客戶服務(wù)給予了極高評價(jià)。

      客戶特別強(qiáng)調(diào)了GENMA超越設(shè)備本身的全方位客戶服務(wù)價(jià)值——從項(xiàng)目初期的設(shè)計(jì)規(guī)劃、安裝調(diào)試、人員培訓(xùn)到最終的項(xiàng)目交付，GENMA團(tuán)隊(duì)始終以高度的專業(yè)性和高效的執(zhí)行力貫穿全程，信守每個承諾。客戶稱贊GENMA團(tuán)隊(duì)“響應(yīng)迅速、以解決方案為導(dǎo)向，并且始終愿意付出更多努力來滿足我們的需求”。

      這封感謝信不僅是一份榮譽(yù)，更是對GENMA品牌在國際市場上的核心競爭力——“可靠的產(chǎn)品質(zhì)量”與“以客戶為中心的服務(wù)理念”的有力印證。我們將繼續(xù)致力于為全球合作伙伴提供先進(jìn)可靠的物料搬運(yùn)解決方案，攜手共創(chuàng)更多成功。

Recently, GENMA received a formal letter of appreciation from a Vietnamese customer, the customer expressed highly praise for GENMA team’s efficient and professional early handover of 12 RTG cranes, and commended the cranes’ exceptional quality, reliable performance and comprehensive customer service provided by GENMA.

The customer particularly emphasized the value of GENMA’s end-to-end customer service, which goes beyond the equipment itself. From initial design planning, installation, and commissioning to training and final project handover, GENMA team demonstrated a high level of professionalism and efficient execution throughout the process, fulfilling every commitment. The customer praised the GENMA team for being “responsive, solution-oriented, and always willing to go the extra mile to meet our needs.”

This letter of appreciation is a powerful testament to GENMA’s core competitiveness in the global market— “reliable product quality” and “a customer-centric service.” We are committed to continuing to provide advanced and reliable material handling solutions for our global partners and look forward to achieving further shared success.